AKC Online Support for JavaScript, Cache, Cookies, Browsers

Checked	Results	Comments	Status
Platform(OS)	Mac OS	Our website works best with: Windows Vista, Windows 7, Windows 8 & Mac OS X
Browser Version	Other We do not generally test our applications using the Other browser therefore there may be conflicts with our system of which we are not aware. We recommend using using one of the browsers we do test against. Apple's Safari Mozilla's Fire Fox Please contact the software's manufacturer for any questions relating specifically to their browser or help with downloading and installing their software.	On Mac, our website works best with: Safari 3.0 (+), Firefox 3.0 (+)
.Net Toolbars installed?	No known .Net toolbar problems found.	Some toolbars are known to cause issuse with the AKC website. If you experience issues, uninstall the toolbar and try again.
Are you accepting cookies?		The AKC website requires the use of cookies.
Is Javascript enabled?		The AKC website requires the use of Javascript.
Do you have the most current version of Adobe Reader installed?
Pop-up blocker on?	Please click here. to see if you have a pop-up blocker turned on. You should see two pop-ups windows when you do.	The AKC site requires the use of pop-ups. ALL pop-up blockers must be turned off.
Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)

• Turning Pop-up Blockers Off
  You may need to turn off pop-up blockers in order to use certain features on the website. If you were not able to view the pop-ups from the test above, go here, to turn pop-up blockers off.


• Cookie Test
  Test whether or not your browser is handling cookies correctly.


• Clear Your AKC Cookies
  Many issues can be resolved by clearing the cookies associated with the AKC web site. Clearing these cookies will also log you out of any AKC application you are currently logged in to.


• Firewall/Secure Page Test
  Test your computer's ability to connect to a secure page.


• Javascript Test
  Test your browser's ability to read javascript.


• System Compatibility Test
  Test your computer for known software incompatibilities.


• Printing Support
  "I am having trouble printing my report/research pedigree/…."


• How-to: Clear Cache (Temporary Internet Files) in Internet Explorer
  Step-by-step instructions for safely deleting cached Temporary Internet files which may be causing some pages not to display properly.


• Norton Internet Security
  Cannot access or log on to secure Web sites after installing Norton AntiVirus.


• Microsoft Excel 2010
  Compatibility mode tool per Microsoft's Website

• Website and Online Store Technical Inquiries
  Use this contact form to submit technical inquiries pertaining to the AKC site in general or the AKC Store.


• My AKC Technical Inquiries
  Use this contact form to submit technical inquiries pertaining to the My AKC portion of our website.


• Online Litters Technical Inquiries
  Use this contact form to submit technical inquiries when you encounter problems with the AKC online litter registration system.


• Online Dog Registration Technical Inquiries
  Use this contact form to submit technical inquiries when you encounter problems with the AKC online dog registration system.


• Online Breeder's Classifieds Technical Inquiries
  Use this contact form to submit technical inquiries when you encounter problems with the AKC online breeder's classifieds system.


• Online Event Management System Technical Inquiries
  Use this contact form to submit technical inquiries when you encounter problems with the AKC Online Event Management System.


• Non-technical Inquiries
  Use this contact form to submit general inquiries.

• Online Litters Homepage
  Online litter registration.


• Online Dog Homepage
  Online dog registration.


• AKC Store Homepage
  Come. Sit. Stay. Shop! at the AKC Store.


• Online Breeder's Classifieds Homepage
  Online Breeder's Classifieds


• Online Event Plans Homepage
  Online Event Plans